MY EXPERIENCE

Identity & Access Management (IAM)​

• Led enterprise-wide IAM initiatives, including deployment of Single Sign-On (SSO) and Multi-Factor Authentication (MFA), strengthening security while improving user experience.

• Managed user lifecycle, roles, and access rights across Microsoft 365, Azure Active Directory (Entra ID), and integrated systems.

• Partnered with security and compliance teams to align IAM governance with business risk frameworks.

Security Management​

• Implemented advanced threat protection tools (Defender for Office 365, ATP) to secure email, endpoints, and collaboration platforms.

• Monitored security events, logs, and alerts to proactively detect and respond to suspicious activities.

• Conducted regular vulnerability scans, security assessments, and remediation plans to maintain compliance and resilience.

Infrastructure Management

• Directed hybrid environment initiatives, integrating Azure Active Directory with on-premises AD for seamless authentication and access.

• Optimized Microsoft 365 services, Exchange Online, and network performance to improve reliability and collaboration.

• Partnered across infrastructure, networking, and endpoint engineering teams to deliver scalable, secure, and high-availability services.

Migration and Integration

• Planned and executed enterprise migrations from on-premises systems to Microsoft 365 and Azure cloud services.

• Integrated Microsoft 365 with third-party SaaS platforms and ITSM solutions (ServiceNow, telephony, HRIS) to enhance functionality.

• Ensured data integrity, minimal downtime, and continuity throughout migrations and integrations.

Data Governance and Compliance

• Established retention policies, compliance controls, and data classification to align with HIPAA, GDPR, and SOX requirements.

• Configured Data Loss Prevention (DLP) policies, eDiscovery, and sensitivity labels to prevent unauthorized data access or sharing.

• Conducted audits and compliance reviews to uphold organizational and regulatory standards.

End-User Experience & Training

• Designed and delivered user training programs, knowledge bases, and adoption campaigns to maximize productivity and secure usage of Microsoft 365.

• Provided executive-level and enterprise-wide support, ensuring seamless collaboration and communication.

• Advocated for the voice of the user, incorporating feedback to continuously improve end-user experience.

Continuous Improvement & Optimization

• Monitored service health, KPIs, and SLAs to ensure consistent availability and performance.

• Drove automation initiatives and regular updates/patches to maintain modern, secure, and efficient Microsoft 365 operations.

• Championed a culture of innovation, continuously improving IT processes and user adoption.

User Management and Directory Services

• New User Creation: Efficiently handle the onboarding process for new users, ensuring smooth integration into the organization.

• Terminations: Manage user account terminations promptly to maintain security and compliance.

• Security and Distribution Groups: Configure and maintain security groups and distribution lists to facilitate efficient communication and access control.

• Domain and Computer Management: Oversee domain and computer management tasks to ensure a secure and well-organized IT infrastructure.

• Group Policy Management: Administer Group Policies for users and objects, optimizing security and operational efficiency.

Server Administration and Integration

• SAP and Active Directory Administration: Managed company-wide SAP and Active Directory servers for an organization of 30,000 employees, ensuring reliable access and performance.

• Active Directory Federation Services (ADFS): Implemented ADFS for seamless single sign-on (SSO) access to the Office 365 environment, enhancing user experience and security.

• Identity Provider Integration: Integrated Identity Provider solutions like Okta with Office 365 and Active Directory to streamline user authentication processes.

• Microsoft Active Directory Management: Proficiently managed Microsoft Active Directory on Windows Server 2008, 2012, 2012 R2, 2016, 2019, and 2022 ensuring optimal performance and security.

• Support for Large User Base: Provided support and maintenance for a corporate Active Directory containing over 600,000 users, ensuring system integrity and user satisfaction.

Automation Tools Utilized

• PowerShell: Leveraged PowerShell scripting to automate user account management tasks within Active Directory, significantly enhancing efficiency and reducing manual effort.

• ManageEngine: Utilized ManageEngine Active Directory Management tools for automating user provisioning, group management, and reporting, streamlining administrative processes and improving operational efficiency.

• Azure Active Directory (AAD) Automation: Employed Azure Active Directory automation capabilities to manage identities and access rights across cloud environments, ensuring seamless integration and governance.

• Operating System Deployment: Proficient in deploying and configuring server operating systems, including Windows Server and Linux distributions, tailored to meet specific organizational requirements.

• Server Roles & Features Setup: Skilled in establishing critical server roles and features, including file services, print services, web servers (e.g., Apache, Nginx), database servers (e.g., MySQL, PostgreSQL), and directory services (e.g., Active Directory).

• User Account Management: Experienced in creating, modifying, and deleting user accounts and groups, managing permissions, and implementing access control lists (ACLs) to maintain data security.

• Security & Compliance: Expertise in enforcing password policies, monitoring vendor updates, and applying security patches for operating systems and applications to mitigate risks.

• Patch Management: Adept at planning and scheduling patch deployments to minimize downtime, testing updates in controlled environments before production rollout, and ensuring seamless operations.

• Performance Monitoring & Optimization: Proficient in monitoring server health, resource utilization (CPU, memory, disk space), and performance metrics to identify bottlenecks and optimize configurations for enhanced efficiency.

• Cloud Infrastructure Management:

  • Azure: Configure, monitor, and troubleshoot Azure virtual machines and services, leveraging Azure's built-in monitoring tools to maintain performance and security. Utilize Azure Resource Manager (ARM) templates for efficient resource provisioning and management.

  • AWS: Manage and configure AWS services, including EC2 instances, RDS databases, and S3 storage. Implement monitoring solutions using AWS CloudWatch to track performance metrics and optimize resource utilization.

• Containerization: Skilled in containerizing applications using Docker and Kubernetes, enhancing scalability and resource efficiency while optimizing virtualization/containerization performance.

• Documentation & Standardization: Committed to maintaining detailed documentation of server configurations, network topologies, and system changes, alongside creating standard operating procedures (SOPs) and runbooks for common tasks.

• Reporting: Regularly provide updates and reports to upper management, ensuring transparency and informed decision-making regarding server performance and operational status.

• Onsite Hardware Deployment: Successfully installing and configuring advanced networking equipment to ensure robust connectivity and operational efficiency.

• Management of Network Devices: Proficient in managing and maintaining a variety of network components, including servers, PCs, routers, and switches, to support seamless communication and data transfer.

• DHCP Client/Server Configuration: Skilled in installing and configuring DHCP services to dynamically allocate IP addresses, enhancing network resource management.

• Outage Resolution & Disaster Recovery: Implementing effective strategies for quick outage resolution and developing disaster recovery plans to safeguard critical data and maintain business continuity.

• Protocol Troubleshooting: Experience in diagnosing and resolving issues related to TCP/IP, DNS, FTP, and SMTP protocols, ensuring optimal network performance and reliability.

• Network Cabling: Experienced in installing, maintaining, and assessing network cabling infrastructure to facilitate efficient connectivity.

• Network Asset Tagging: Implementing asset tagging practices for effective tracking and management of networking resources, contributing to improved inventory control.

• Virtual Networking: Proficient in configuring and managing virtual networking environments in cloud platforms such as Azure and AWS, enhancing flexibility and scalability.

• Network Security: Knowledgeable in implementing modern security protocols and practices, including firewalls, intrusion detection systems (IDS), and VPN configurations to protect network integrity.

• Automation and Monitoring Tools: Familiar with tools such as Cisco DNA Center, FortiManager, and ManageEngine for automating network management tasks and monitoring network health, optimizing performance and reducing manual overhead.

• SD-WAN and Cloud Connectivity: Experience in deploying Software-Defined Wide Area Networking (SD-WAN) solutions to improve connectivity and performance across distributed networks.

• Vulnerability Management: Proactively identifying, assessing, and mitigating vulnerabilities within systems and applications to strengthen overall security posture.

• Incident Response: Leading comprehensive incident response efforts to swiftly address and remediate security breaches, minimizing impact and ensuring rapid recovery.

• Security Monitoring & Response: Utilizing advanced security information and event management (SIEM) tools to continuously monitor network activity, detect anomalies, and respond to potential threats in real-time.

• Identity & Access Management (IAM): Implementing robust IAM solutions to manage user identities, access permissions, and ensure compliance with security policies, safeguarding sensitive data.

• Intrusion Detection and Prevention Systems (IDS/IPS): Configuring and managing firewalls with IDS/IPS capabilities to detect and prevent unauthorized access and malicious activity.

• Endpoint Security: Deploying and maintaining endpoint protection solutions to defend against malware and other threats, ensuring secure access to organizational resources.

• Micro-Segmentation (Illumio): Implementing micro-segmentation strategies to enhance security by isolating workloads and limiting lateral movement within the network.

• Security Awareness Training: Conducting quarterly training sessions to educate employees on security best practices, fostering a culture of security awareness and vigilance.

• Compliance & Governance: Ensuring adherence to industry standards and regulatory requirements, implementing policies and procedures that promote governance and accountability in security practices.

Exceptional Presentation and Communication Skills:

I excel in delivering clear and engaging presentations, fostering open lines of communication with both management and clients to ensure alignment and understanding.

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Articulation of Complex Concepts:

I have a talent for simplifying intricate technical information, enabling both technical and non-technical stakeholders to grasp essential ideas effortlessly, whether through written communication or verbal discussions.

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Active Listening Expertise:

My strong active listening skills allow me to fully understand client needs and concerns, facilitating effective problem resolution and building trust in professional relationships.

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Strong Organizational Skills:

I thrive in structured environments, managing multiple tasks and projects efficiently while prioritizing to meet deadlines and deliver results.

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Analytical Thinking:

My analytical abilities enable me to assess situations critically, evaluate data, and draw insightful conclusions to inform strategic decisions.

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Creative Problem Solver:

I approach challenges with creativity, developing innovative solutions that enhance processes and drive organizational growth.

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Resilience and Perseverance:

I demonstrate unwavering determination in the face of obstacles, maintaining focus on achieving goals while adapting to change.

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Resourcefulness:

I leverage available resources effectively, utilizing tools and strategies to overcome challenges and deliver exceptional outcomes.

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Inquisitive Nature:

My curiosity drives me to explore new ideas and technologies, fostering continuous learning and adaptation in an ever-evolving industry.

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Passion for Helping Others:

I am genuinely committed to supporting colleagues and clients alike, striving to provide assistance and guidance that promotes their success.

Problem-Solving:

Expertly diagnose and resolve complex issues to ensure minimal disruption and high customer satisfaction.

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Attention to Detail:

Execute tasks meticulously to meet and exceed client expectations.

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Empathy and Emotional Intelligence:

Understand client perspectives, fostering supportive relationships and addressing concerns effectively.

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Clear Communication:

Maintain transparency throughout the service process, keeping clients informed at every stage.

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Adaptability:

Swiftly adjust strategies to meet evolving client needs and technological advancements.

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Active Listening:

Engage with clients to fully understand their needs, promoting collaboration and trust.

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Creativity and Resourcefulness:

Develop innovative solutions to challenges while leveraging available resources.

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Goal-Oriented Focus:

Align client needs with business strategies to achieve organizational objectives.

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Building Trusting Relationships:

Cultivate long-term partnerships by prioritizing client satisfaction and loyalty.

• Exploring cryptocurrency and blockchain education

• Committing to self-development through books and podcasts

• Attending local tech and management meet-and-greets to foster connections

• Working out regularly

• Following college and NBA basketball

• Family Time!

  • Traveling to new places and immersing ourselves in the culture

  • Enjoying cozy Netflix binge sessions with my wife and corgi pup

  • Cooking new foods!

• Expanding knowledge in IT management and automation practices

• Exploring opportunities in real estate investment